2023
Peoplebox
Background
Peoplebox is an AI powered Performance Management Product that allows running Reviews within companies. At the core of it, is the Review Writing Experience that allows users to provide feedback to themselves, peers, managers and their direct reports.
Core Problem
The existing experience was just a "glorified paper form" with a bunch of usability issues. It was overly complex, with a lot of elements demanding attention.
My process for solving the problem
I started with a UX Audit and then interviewed the major stakeholders (Customers and CS Team) to match my hypothesis.
Key Actions Taken
Removing Distractions: Got rid of excessive use of background colors nad fixed the typography to drive attention to the important part of the form.
Improved Context Panel: Fxed the navigation and hierarchy of information in the context panel for employees.
Redesigning the Post Review Submission screens: Post, submission screens were also redesigned to match the review writing screens and reflect the latest components from our Design System
Mobile Optimization: The new design focused on making mobile management as seamless as desktop, ensuring employees could handle tasks on the go without compromising functionality.
Feedback with AI: A functionality to allow users to write reviews with AI was also introduced in the subsequent release of the feature.
Key Features Introduced
Designning a scalable Context Panel which can accomodate details like 1on1s, OKRs etc for employee in future
Ability to write reviews using AI
Fully responsive and mobile-friendly design
Impact
After the redesign, we were able to increase our average CSAT score from 3.38 to 4.56. We were able to retain our existing customers. The "Rewrite with AI" feature was also highly recieved, being used more than 1000 times within the first week of its release.